How do I cancel Voice.ai Subscription? – Help Center - Voice.ai

If you have subscribed to Voice.ai and have decided to cancel your subscription, the steps are detailed below based on the payment method used.

Case 1: Subscription through PayPal

If you subscribed through PayPal, the following steps explain how to cancel your subscription:

Step 1: Login into your PayPal account.

Step 2: Click on the 'Settings' option.

Step 3: Go to the 'Payments' section.

Step 4: Click on 'Manage Automatic Payments'.

Step 5: Look for 'VoiceAI' in the list of automatic payments presented.

Step 6: Click on 'Cancel' next to the VoiceAI subscription.

Once you have completed these steps, your subscription will be canceled, and you will no longer be charged for the service.

Case 2: Subscription through Xsolla (Credit Card)

If you subscribed through Xsolla, the following steps explain how to cancel your subscription:

Step 1: Go to account.xsolla.com

Visit account.xsolla.com - the payment services platform Voice.ai uses.

Step 2: Log in at account.xsolla.com

Create an account with your billing email (the billing email is the same email used when creating your Voice.ai account). If you already have your account, sign in.

Step 3: Open the Wallet section

In the Wallet section, navigate to and enable Allow and Enable History.

Step 4: Locate your subscription

Find your subscription under the Subscriptions section. If you can’t see your subscription, click on “Add Subscriptions” and enter your Transaction ID and the billing email.

Step 5: Cancel your subscription

Once the subscription is located, click on it to open the window, and you can cancel the auto-renewal.

Once you have completed these steps, your subscription will be canceled, and you will no longer be charged for the service.

Live Chat Alternative

Follow steps 1 and 2. Once logged in, click on the blue icon at the bottom-right of your screen and select the Live Chat option. Explain your situation to the Xsolla Customer Support representative, provide your transaction ID and Voice.ai email, and request the cancellation of your subscription or free trial.

Cancel Your Free Trial

To cancel your free trial, contact the Xsolla Support team via the Live Chat option as described in the paragraph above.