The female voice I bought turns male when I train

I bought a voice called SUZIE which is a female voice, but when I try to train her, the tone of the voice is that of a man. When I PLAY the SAMPLE, the voice is female, but when I train the same voice, it becomes male. It is the same name SUZIE with the same photo, but as SAMPLE she has a female voice, but when I train the voice is male.