App crashes when loading a broken 3rd-party voice model

Girl1

• November 02, 2025 22:47

The same issue was reported a year ago, nothing changed. So here is my bug report :)

When a broken or incompatible 3rd-party voice model is uploaded, the app crashes on startup. The model is automatically loaded at launch, and there is no way to cancel or skip the loading process.

I tried to manually remove the model files, but I couldn’t find them (at least not in an unencrypted form). Adding a cancel button or an option to disable the autoloader would prevent being locked out of the app.

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  Voice.ai Support Agent

  • November 06, 2025 04:55

  Please try the following steps:

  1. Navigate to C:\Users\{YOURUSERNAME}\AppData\Local\Voice.ai\Cache and delete the folder. Restart the app and try again.

     • If the "AppData" folder is not visible, go to View > Show > Hidden Items to make it appear.

  2. If that doesn’t work, uninstall Voice.ai and reinstall it. 

  If the issue persists, email us at support@voice.ai and tell us the troubleshooting steps you've taken so far, as well as your OS and PC specs.

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